Shipping, Returns & Refunds

Shipping Information

We currently ship physical poster products only.
Digital products (eBooks, downloads, printables) are delivered electronically via email or instant download — no shipping required.

Shipping Costs

  • Orders under R500: Flat courier fee of R79

  • Orders over R500: Free shipping within South Africa

Delivery Timeframes

  • Main city centres: 3–5 working days

  • Outlying/regional areas: 5–7 working days
    Note: Delivery times may vary based on your location and courier schedules.

Need it urgently? Message us immediately after placing your order — we’ll try our best to assist.

Delivery Addresses

  • We deliver to physical addresses only (no P.O. boxes).

  • Ensure your address is correct and someone is available to receive the parcel.

  • Using your work address can help avoid missed deliveries.

 

Returns & Refunds

We want you to be happy with your purchase. The policy differs slightly for physical and digital products:

1. Physical Products

Eligibility for Returns/Exchanges
You may return or exchange an item if:

  • It’s in original condition and packaging

  • You have proof of purchase

  • The request is made within 30 days of delivery

A return courier fee may apply unless the product is faulty or sent in error.

Damaged, Faulty, or Incorrect Items
If your order is damaged, defective, or incorrect, contact us within 7 days of receiving it with:

  • Your order number

  • Clear photos of the issue

We will:

  • Arrange free collection

  • Offer a refund, exchange, or replacement

Damage from misuse, mishandling, or normal wear and tear is not covered.

Warranty
If a manufacturing fault is found within a reasonable time after purchase, we may repair, replace, or refund the item after inspection.

2. Digital Products

  • Delivered electronically via email or instant download

  • All digital sales are final — no refunds, exchanges, or cancellations once delivered or accessed

  • Please review product descriptions carefully before purchasing

Need Help?

For any shipping, returns, or refund inquiries, contact us at:
imaraamani@gmail.com